Email Opened

The ACI Platform automatically tracks when a consumer opens an email using a webhook. Each open event updates the email log, updates the linked collection account, and generates a return file without any manual intervention.

Opened Workflow #

1. Webhook Fires
   When the consumer opens the email, an email webhook notifies the ACI Platform that the email has been opened.
2. Email Log Is Searched
   The platform searches the Email Log using the recipient’s email address to locate the matching campaign record.
3. Email Log Status Updated
   The Email Log record is updated to Opened.
4. Collection Account Status Updated
   The associated collection account is updated to Opened.
5. CSV Return File Created
   A CSV return file is generated for that specific open event.
6. File Saved to Return File Folder
   The CSV file is automatically saved to the ACI Return File folder.
7. GoodSync Processes the File
   GoodSync analyzes the Return File folder and synchronizes the new file.
8. Return File Sent to FTP
   FileZilla transfers the return file to the FTP server, completing the opened email workflow.

Tracking Open Events #

Opened emails can be viewed in two locations within the ACI Platform:

• Email Campaigns – Displays the total number of emails that have been opened for each campaign.
• Email Summary – Displays the status of each individual email address, allowing you to identify exactly which consumers opened the email.

Every email open generates its own return file, providing a complete audit trail of consumer engagement and allowing external systems to receive updated account activity automatically.